Our discounts and coupons are offered occasionally throughout the year. We have special promotions for holidays, seasonal sales, and other events. Keep an eye on your inbox for our newsletter to catch these opportunities.
Frequently Asked Questions
Discounts and Offers
Subscription Boxes and Bundles
Payment
Returns and Exchanges
Orders and Shipping
General Questions
Seedling Bundles
Discounts and Offers
How can I get discounts and coupons?
Do you offer discounts all the time?
We offer over 400 unique products to support a wide variety of wellness needs. The majority of these products are available through our website, however there are some that are available exclusively through our retailer partners.
How do I use a discount code or coupon?
During checkout, you’ll find a field to enter your discount code. Simply type in your code and click "Apply" to see the discount reflected in your total.
Are subscription boxes and bundles eligible for discounts?
Subscription boxes and bundles may occasionally be eligible for discounts. Check our website or newsletter for any current promotions that may apply to these offers.
Are there discounts available for bulk purchases?
For bulk purchases, please reach out to hello@thehardengarden.com to inquire about possible discounts.
Subscription Boxes and Bundles
What types of subscription boxes do you offer?
We offer a variety of subscription boxes tailored to different plant enthusiasts. These monthly boxes include a curated selection of plants and plant care items. Each box is themed to bring something unique and exciting to your plant collection.
How do I sign up for a subscription box?
You can sign up for our subscription boxes directly on our website. Visit our Subscription Box page, choose the plan that suits you, and follow the prompts to complete your subscription.
Can I choose the plants in my subscription box?
Subscription boxes are curated by our team to provide a delightful surprise each month. While you can’t choose the exact plants, we ensure that each box contains high-quality and interesting plants suited to various care levels and preferences.
What are the benefits of subscribing to a monthly box?
Subscribing to a monthly box provides you with a regular supply of fresh, unique plants delivered right to your door. You'll also receive exclusive plant care tips and access to special offers and discounts.
Do you offer any plant bundles?
Yes, we offer various plant bundles from time to time. These bundles group together plants that complement each other or suit specific needs, such as low-light environments or pet-friendly options.
How can I find out about new bundles and special offers?
To stay informed about new bundles and special offers, subscribe to our newsletter. We regularly update our subscribers with details about our latest bundles, promotions, and other exciting offers.
Payment
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been placed successfully. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Where is my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thehardengarden.com.
Returns and Exchanges
Can I return or exchange an item?
We stand by the quality of our plants with a 30-day guarantee. If your plant doesn’t meet our quality standards, simply contact us within 30 days of receiving it, and we’ll guide you through the process. We’ll address everything directly with you to ensure a smooth experience.
What should I do if my plant arrives damaged?
We guarantee that every plant will arrive in excellent condition, no matter the weather. Each plant is carefully inspected and packed before shipping. However, if damage occurs due to rough handling by the shipping company, please send us a photo of the damaged plant. We’ll work with you to resolve the issue and ensure you receive a healthy replacement.
Do you have a guarantee in place?
We offer a 30-day money-back guarantee on all our plants! If you happen to receive a plant in poor condition, or it dies within 30 days of receiving it, please email hello@thehardengarden.com.
Orders and Shipping
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@thehardengarden.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. please contact us at hello@thehardengarden.com to know more.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@thehardengarden.com we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. please contact us at hello@thehardengarden.com.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can also check your order in Track Order page.
What happens if an order is damaged or has issues?
If you encounter any issues with your order, such as receiving damaged plants, please email us at ryan@thehardengarden.com. Be sure to include your order number and a photo of the issue. Our team will promptly handle the situation, providing refunds or replacements as necessary.
Do you ship internationally?
Currently, we only provide shipping within the United States. Please check back for updates on international shipping.
Discounts and Offers
What types of plants do you offer?
We offer a variety of plants including succulents, indoor plants, and rare plants. You can explore different categories on our website.
How should I care for my new plants?
Care instructions can vary based on the plant species. Each plant purchase generally includes specific care tips.
Are there any care guides available for specific plants?
Yes, we provide care guides for specific plants in our product descriptions, as well as blog posts for general plant care tips.
What is the price range for your plants?
Prices vary based on the plant type, with some plants starting at $8.00 and others priced higher depending on rarity.
Do you have a physical store location?
Currently, we operate exclusively online and do not have a physical store.
How often should I water my plants?
Watering frequency depends on the type of plant and its environment. It's generally advised to check the soil moisture before watering.
Do you provide planting pots with the plants?
Some plants may come with their pots, while others may be sold as bare root. Check the product details for specifics.
Where can I find more plant care resources?
More plant care resources can be found in the blog section of our website, where we regularly post tips and guides.
Discounts and Offers
What are the seedlings plant care instructions?
- Open your seedlings up as soon as they arrive.
- We recommend getting them into your garden as soon as you can. In the meantime, you can stand your seedlings upright in the tray and put ~ 1/4" of water in the bottom of the tray so that they don't get thirsty. Set them in a bright place.
Soil Gardens
- When you are ready to plant them in your garden, water your soil so it is moist. Transplant each seedling approximately 1' between each other. If the weather is warm, water your seedlings almost every day for the first 2 weeks so they will have the best chance of establishing their roots.
Hydroponic Gardens
- Your seedlings are ready to be inserted into your hydroponic garden! Make sure to follow the manufacturer's instructions for how to assemble and operate your hydroponic garden.
What size are your seedlings?
Our seedlings are between 2” - 4” in size.
Are your seedlings organic?
We use organic seed and cultivation practices.
What is your growing medium made out of?
The medium we use for our seedling plugs is made of coco coir, peat and an organic foam binder. This allows for our seedlings to be planted in your soil or hydroponic garden!
There are pests on my plants in my garden. What treatment options would you recommend?
Aphids and other pests may appear on your plants. The greens are still safe to eat but there are a few methods you can try to help get rid of pests…
- throw away the infected plant
- spray water on the plant which may help wash away pests
- remove the plant and wash the pests away with water and then put the plant back into the tower
- spray the leaves with a combo of warm water and a couple drops of dish soap...this is an organic and not a harsh method vs some of the other types of pesticides
- spray it with pesticide (not our preferred method but there are organic solutions such as Azera and Monterey B.t.)
The longer a plant is in your soil or hydroponic garden the greater the chance that nature (e.g., bugs) might move in. The surest way to get rid of pests is to just remove the infected plant...you can just throw it out or give it a good rinse of water if you want to keep the leaves to eat.
When will out of stock seedlings be added back to your website?
Every week we update our seedling inventory with seedlings that are back in stock.
When do you have new seedlings added to your website?
We grow seasonally appropriate varieties for the current season. Every few months we update our website with seedlings for the current season.
I live in a really, really hot climate. Can I grow seedlings in hot weather? What would you recommend?
We ship seedlings to hot climates all the time! Most of our plants on our website will do fine in hot temperatures. But if it is very hot we recommend that you plant in a partially shaded area or that you install a covering for your plants to help reduce the sun's strong rays. This will help the plants that are more sensitive to strong sun to continue to produce well.
I have more questions. How can I be in touch with you for support?
If you ever have questions or would like more gardening tips and information, please email us at hello@thehardengarden.com we'd be happy to chat and answer any questions that you have!
