In the portal, you can easily:
- View your subscription details
- Pause or skip upcoming deliveries
- Update payment info or shipping address
- Cancel your subscription anytime
Subscription Boxes
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Empower
Create a cozy, inspiring space with our lovingly chosen indoor plants.
Convenience
Experience effortless shopping and receive helpful plant care tips right at your door.
Sustainability
Rest easy knowing each plant sale helps nurture the planet.
Frequently Asked Questions
What is the Customer Portal, and how can I access it?
Your Customer Portal is a personal hub where you can manage all aspects of your subscription with us. Once your subscription is active, just go to Subify Customer Portal and log in using your email address (no password needed!).
How do I cancel my subscription?
We hope you’re enjoying your subscription with us! However, if you decide to cancel, it’s easy to do. Simply log in to your Customer Portal, scroll to the bottom of the page, and click the “Cancel Subscription” button.
If you need any assistance or have trouble finding the button, feel free to reach out to us at hello@thehardengarden.com—we’re here to help!
Can I apply discount codes to my subscription?
Yes! You can apply discount codes directly in your Customer Portal. Just enter your code in the discount code box provided on the portal page and click “Apply.” Any eligible discounts will automatically apply to your future orders.
How do I update my payment information?
Updating your payment details is simple! Just log in to your Customer Portal, locate the payment section, and enter your new payment information. This update will apply to your next scheduled order.
Can I change my shipping address?
Yes! If you’d like to change your shipping address, just head to your Customer Portal. In the address section, you can update or edit your shipping details to ensure future deliveries arrive exactly where you need them.
What if I want to skip my next order?
We get it—sometimes you may need a break. You can skip your next order by logging into your Customer Portal and selecting the “Skip Next Order” option. Your subscription will automatically resume with the following scheduled order.
How do I pause my subscription?
If you’re going on a break, you can pause your subscription for as long as you need. Just log into your Customer Portal and choose the “Pause Subscription” option. When you’re ready to start again, return to the portal and click “Resume Subscription.”
Will I receive a confirmation email after each renewal?
Yes, after each successful renewal payment, you’ll receive a confirmation email with all the order details. This email includes a link to view your order and easily access your subscription information if you’d like to make any adjustments.
What happens if my payment fails?
If a payment fails, we’ll notify you via email so you can update your payment information in the Customer Portal. Once your payment details are updated, we’ll retry the charge automatically, ensuring you don’t miss a delivery.
Who can I contact if I have questions?
We’re here to help! If you have any questions or need assistance with your subscription, please don’t hesitate to reach out to us at hello@thehardengarden.com.
